top of page

FAQ's

How do I place an order for school uniforms?

​

To place an order, simply visit our website and browse through our uniform collection. Once you've selected the desired items, add them to your cart and proceed to the checkout page. Follow the prompts to provide your shipping information, select the appropriate sizes, and complete the payment process.


How can I determine the correct size for my child?

​

We provide a comprehensive size guide on our website, which includes measurements for each garment. We recommend measuring your child's chest, waist, hips, and height and comparing them to the size chart to determine the most suitable size. If you need further assistance, our customer service team is available to help guide you through the sizing process.


Can I customize the uniforms with our school logo?

​

Absolutely! We offer customization options such as logo embroidery or printing. During the ordering process, you can upload your school's logo or provide specific instructions for customization. Our team will ensure that your school logo is applied to the uniforms according to your specifications.


What is the estimated delivery time for my order?

​

Our standard delivery time is typically 3-4 business days. However, please note that delivery times may vary depending on your location and the availability of stock. You will receive a confirmation email with the estimated delivery date once your order has been processed.


What are the available payment options?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Choose the payment option that is most convenient for you during the checkout process.


Can I return or exchange an item if it doesn't fit or if I'm not satisfied?

​

Yes, we understand that sizing can sometimes be tricky, and customer satisfaction is our priority. If you need to return or exchange an item, please review our return policy on our website for instructions and timeframes. We strive to make the return/exchange process as smooth as possible.


Are there any discounts available for bulk orders?

​

We offer special pricing for bulk orders. If you are ordering uniforms for an entire school or a large group, please reach out to our sales team or customer service department to discuss pricing and any available discounts.


What if an item is out of stock?

​

In the event that an item is temporarily out of stock, you will have the option to sign up for a notification when it becomes available again. Alternatively, our customer service team can assist you in finding a suitable alternative or provide an estimated restocking date.


Do you offer any guarantees or warranties on your uniforms?

​

We take pride in the quality of our uniforms. If you encounter any manufacturing defects, please contact our customer service team, and we will be happy to address the issue and offer a suitable solution.


How can I contact your customer service team for further assistance?

​

You can reach our customer service team by email or phone. The contact information is available on our website's "Contact Us" page. We strive to respond to all inquiries promptly and provide excellent customer support.

​

Anchor 1

Returns & Exchanges

 

We want you to be completely satisfied with your purchase from Purple Uniforms. If you need to return or exchange an item, please read our Returns & Exchanges Policy below:

  1. Eligibility: a. Returns and exchanges are accepted within a specified time frame from the date of purchase. b. Items must be in their original condition, unused, and with all original tags and packaging intact.

  2. Return Process: a. To initiate a return or exchange, please contact our customer support team with your order details and reason for the return/exchange. b. Our team will guide you through the return/exchange process, including providing a return authorization and instructions for shipping the item(s) back to us.

  3. Return Shipping: a. Customers are responsible for the shipping costs associated with returning the item(s), unless the return is due to our error or a defective product. b. We recommend using a trackable shipping method to ensure the safe and timely arrival of the returned item(s).

  4. Refunds and Exchanges: a. Refunds will be processed using the original payment method upon receipt and inspection of the returned item(s). b. Exchanges will be facilitated for eligible items based on availability. If the desired item is not available, a refund or store credit may be offered as an alternative.

  5. Non-Returnable Items: a. Certain items may not be eligible for returns or exchanges, such as personalized or custom-made items, as well as items marked as non-returnable or final sale. Please refer to our product listings for specific details.

  6. Communication and Updates: a. We will communicate with you throughout the returns/exchanges process, providing updates on the status of your request.

  7. Returns & Exchanges Policy Updates: a. We reserve the right to update or modify our Returns & Exchanges Policy at any time without prior notice. The updated policy will be posted on the Purple Uniforms website.

If you have any questions or need further assistance regarding our Returns & Exchanges Policy, please contact our customer support team. We are here to help!

​

Anchor 2

Refunds

To be eligible for a refund, items must be in their original condition, unused, and with all original tags and packaging intact. Please contact our customer support team within the specified time frame to request a refund, providing order details and reason. If approved, you are responsible for return shipping costs unless the return is due to our error or a defective product. Refunds will be processed using the original payment method, with timing dependent on your bank or payment provider. Certain items may not be eligible for refunds. We reserve the right to update our Refunds Policy without prior notice. Contact us for further assistance.

​

Shipping Policy

  1. Shipping Methods: We offer shipping services within India for all orders placed on Purple Uniforms. The available shipping methods and carriers will be displayed during the checkout process.

  2. Order Processing Time: a. After placing an order, please allow for order processing time. This includes order verification, quality checks, and packaging. The processing time may vary depending on the availability of the products and the volume of orders received. We strive to process orders as quickly as possible.

  3. Shipping Time and Delivery Estimates: a. Once the order is processed and ready for shipment, the estimated delivery time will depend on the selected shipping method and the destination address. b. Delivery estimates provided during the checkout process are approximate and not guaranteed. Factors beyond our control, such as unforeseen delays or disruptions in shipping services, may affect the actual delivery time.

  4. Shipping Charges: a. Shipping charges will be calculated based on the total weight of the order, the shipping method selected, and the destination address. The shipping charges will be displayed during the checkout process before completing the order.

  5. Tracking and Order Status: a. Once the order is shipped, you will receive a shipping confirmation email containing the tracking information, if available. You can use this information to track the status of your shipment through the respective shipping carrier's website or tracking portal.

  6. Address Accuracy and Re-Shipments: a. It is your responsibility to provide accurate and complete shipping address details. We are not responsible for delays, non-delivery, or additional charges incurred due to incorrect or incomplete addresses. b. In the event that a package is returned to us due to an incorrect address or unclaimed delivery, we will contact you to verify the correct address and arrange for re-shipment. Additional shipping charges may apply for re-shipments.

  7. International Shipping: a. Currently, we only offer shipping within India. We do not provide international shipping services.

  8. Damaged or Lost Shipments: a. In the rare event that your order is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate and resolve the issue to the best of our abilities.

  9. Shipping Policy Updates: a. We reserve the right to update or modify our Shipping Policy at any time without prior notice. The updated policy will be posted on the Purple Uniforms website.

Anchor 3
Anchor 4

Privacy Policy

At Purple Uniforms, we are committed to protecting the privacy and confidentiality of our website users. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By accessing our website, you consent to the practices described below.

  1. Collection of Personal Information: We may collect personal information, such as your name, contact details, email address, and other relevant information, when you voluntarily provide it to us for the purpose of placing orders, inquiries, or subscribing to our newsletter. We may also collect non-personal information through cookies and similar technologies to improve our website and user experience.

  2. Use of Personal Information: We use the personal information you provide to process and fulfill your orders, respond to your inquiries, and deliver relevant updates and offers. We may also use your information for internal purposes, such as analyzing website usage trends and improving our services. We do not sell, rent, or disclose your personal information to third parties unless required by law or with your explicit consent.

  3. Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  4. Third-Party Websites: Our website may contain links to third-party websites that have their own privacy policies. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

  5. Cookies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You have the option to accept or decline cookies through your browser settings. However, disabling cookies may limit certain features and functionality of our website.

  6. Children's Privacy: Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly delete it.

  7. Updates to the Privacy Policy: We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and your continued use of the website constitutes acceptance of the updated policy.

If you have any questions or concerns about our Privacy Policy, please contact us through the provided contact information.

​

Terms & Conditions

Anchor 5
Anchor 6

Please read these Terms & Conditions carefully before using uniforms designed by Purple Uniforms. By accessing or using the website, you agree to be bound by these Terms & Conditions.

​

  1. Website Use: a. The content and materials on Purple Uniforms are for informational purposes only. They do not constitute professional advice or endorsement. b. You may use the website solely for lawful and non-commercial purposes. You agree not to modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or content obtained from the website.

  2. Product Information and Pricing: a. We strive to provide accurate and up-to-date information regarding our products, including descriptions, images, and pricing. However, errors may occur, and we reserve the right to correct any inaccuracies without liability. b. The prices displayed on the website are in Indian Rupees (INR) and are subject to change without notice. Additional charges such as taxes, shipping, and handling fees may apply.

  3. Ordering and Payments: a. Placing an order on the School Uniform Website India constitutes an offer to purchase. We reserve the right to accept or decline your order in our sole discretion. b. You agree to provide accurate and complete information for the order, including billing and shipping details. Any errors or inaccuracies may result in delays or cancellation of your order. c. Payments for orders can be made through the available payment methods specified on the website. You represent and warrant that you have the necessary authorization to use the chosen payment method.

  4. Intellectual Property: a. Purple Uniforms and its content, including logos, trademarks, text, images, videos, and graphics, are protected by intellectual property laws. You may not use, reproduce, modify, or distribute any of the website's content without prior written permission.

  5. Limitation of Liability: a. To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use or inability to use the website, products, or services.

  6. Governing Law: a. These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts in India.

  7. Modifications: a. We reserve the right to modify or update these Terms & Conditions at any time without prior notice. The updated Terms & Conditions will be effective upon posting on the website.

​

If you have any questions or concerns regarding these Terms & Conditions, please contact us through the provided contact information.

​

bottom of page